Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
When booking your appointment, be sure to look at our service menu list, to properly book your service.
We understand that sometimes situations come up that require to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 48 hours in advance. This help us protect our time and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 48 hour notice will incur a cancellation fee of 50% of the service price.
Missed appointments "no-shows" will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services + will not be able to reschedule until balance is paid.
We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time.
If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s).
If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a "no-show and you will be charged 100% of the service total.
A credit card is required to schedule your service appointment. Your card will be charged a 20% of the total amount at the time of booking, and the remaining balance will be charged when the service is complete.
We Use Vagaro Software Services to Secure Your Privacy and Payment Method.
We love seeing your children. Due to safety issues we do not allow children to accompany you to your service appointment unless they are receiving a service appointment. We want to create a space where everyone can relax and enjoy their appointment time. If you are bringing a child to an appointment and there is a waiting period time, they need to remain seated and away from our styling chairs, tools, and equipment.
Your child's safety is our number one priority, and our tools can be hot, sharp, and dangerous.